Refund policy
Refund Policy
At BUYA, every piece is handmade or thoughtfully curated with intention in our San Diego studio. We stand behind the quality of our jewelry and want you to feel confident in every purchase.
Processing Time
Orders are typically handmade, prepared, and shipped within 2 to 7 business days after your order is placed.
Business days do not include weekends or holidays. During collection launches, holidays, or periods of high order volume, processing times may be slightly longer.
Once your order has shipped, you will receive a confirmation email with tracking information.
14 Day Returns & Refunds
We accept eligible returns requested within 14 days of delivery.
To be eligible for a return:
• Item must be unworn, unused, and in its original condition
• Original packaging must be included
• Proof of purchase is required
To initiate a return, please email:
contact@buyajewelry.com
usebuya@gmail.com
Please include your order number and reason for the return. Once your return is approved, we will provide return instructions.
After we receive and inspect the item, approved refunds will be issued to the original payment method. Please allow 5 to 10 business days for your bank or credit card provider to process the refund.
Please note:
• Original shipping fees are nonrefundable
• Customers are responsible for return shipping when returning an item due to personal preference, style, fit, color, or change of mind
• BUYA will cover return shipping if you received an incorrect item or if your item arrived damaged or defective
Exchanges
Exchanges are available for eligible items within 14 days of delivery and are subject to product availability.
For exchanges based on personal preference, the customer is responsible for return shipping.
If the exchange is necessary because the item arrived damaged, defective, or incorrect, BUYA will cover the applicable shipping costs.
Custom & Personalized Pieces
All custom and personalized pieces are final sale and are not eligible for returns, refunds, or exchanges.
Because these pieces are created specifically for you, we cannot accept returns due to change of mind, style preference, fit preference, or other personal preferences.
If your custom piece arrives damaged, defective, or has an issue related to craftsmanship, please contact us at contact@buyajewelry.com with your order number and clear photos. We will review the issue and work with you on an appropriate repair, replacement, or other solution.
Natural variations in gemstones, freshwater pearls, and handcrafted details are part of what makes each piece unique and are not considered defects.
1 Year Tarnish Warranty
BUYA jewelry is designed with water and tarnish resistant materials. We proudly offer a 1 year warranty against unusual tarnishing from the date of purchase.
If your piece experiences unusual tarnishing within one year, please email contact@buyajewelry.com with your order number and clear photos of the piece.
If your warranty claim is approved, we will offer a replacement of the same item when available or store credit.
Warranty Exclusions
Our warranty does not cover:
• Normal wear and tear
• Scratches or accidental damage
• Damage caused by improper use or care
• Exposure to harsh chemicals
• Lost or stolen items
• Natural variations in gemstones, pearls, or handcrafted pieces
Final Sale Items
The following items are final sale and are not eligible for returns, refunds, or exchanges:
• Earrings for hygiene reasons
• Custom or personalized pieces
• Gift cards
• Sale or discounted items
Final sale does not remove our commitment to addressing an item that arrives incorrect, damaged, or defective. If there is an issue with your order, please contact us so we can review it.
Questions
For questions about your order, return, exchange, warranty, or damaged item, please contact:
contact@buyajewelry.com
We are committed to creating meaningful, long lasting jewelry designed to be worn and loved.
Adorn yourself. Get BUYA’d.